Terms and Conditions

1. Introduction

Welcome to Convitly. These Terms and Conditions govern your access to and use of the Convitly website and platform (the “Service”), operated by Convitly (“we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of the Service

Convitly is a digital platform that allows users to create, customise, and share digital invitations. The Service includes a visual editor, hosting of published invitations, RSVP form integration, background music, multilingual support, and other features as described on our website.

3. Account Registration

To use certain features of the Service you must create an account. You agree to provide accurate and complete information during registration, to keep your account credentials secure, and to notify us immediately of any unauthorised access. You are responsible for all activity that occurs under your account.

4. Pricing and Payments

Convitly operates on a one-time payment model. Prices are displayed on our website and include applicable taxes unless otherwise stated. Payments are processed securely through third-party payment providers (e.g., Stripe). By completing a purchase, you authorise the applicable charge.

5. Refund Policy

Because the Service delivers a digital product that is immediately accessible after purchase, refunds are generally not provided once the invitation has been published. If you experience a technical issue that prevents you from using the Service, please contact us at hello@convitly.com and we will work to resolve the issue or, at our discretion, issue a refund.

6. User Content

You retain ownership of all content you upload to the Service (photos, text, music selections, etc.). By uploading content, you grant Convitly a limited, non-exclusive licence to host, display, and distribute that content solely for the purpose of operating the Service and delivering your invitation to your guests.

You represent and warrant that you own or have obtained the necessary rights and permissions for all content you upload, including any third-party intellectual property such as images or music.

User content is created and controlled by users, not by Convitly. We do not pre-screen, monitor, endorse, or guarantee the accuracy, legality, or safety of content created or shared through the Service, and we are not responsible for it. You are solely responsible for your content and for your interactions with the guests and other recipients of your invitations.

7. Prohibited Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Upload content that is defamatory, obscene, hateful, or infringes on the rights of third parties.
• Attempt to gain unauthorised access to the Service, other user accounts, or related systems.
• Use the Service to harm others — including distributing malware, phishing, or malicious code or scripts; or attempting to access, collect, exfiltrate, or misuse the data of, or otherwise compromise the security of, any other user, guest, or recipient of an invitation.
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Use automated tools (bots, scrapers, etc.) to access the Service without our prior written consent.

8. Reporting Content and Takedown

If you believe content hosted on the Service is unlawful or infringes your rights, please notify us at hello@convitly.com with enough detail to identify the content and the issue. We will review valid reports and, where appropriate, remove or disable access to the content. As a hosting provider we are not obliged to monitor content proactively, but we act on notices as required by applicable law.

9. Intellectual Property

The Service, including its design, code, templates, logos, and branding, is owned by Convitly and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Service without our prior written permission.

10. Availability and Modifications

We strive to keep the Service available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time. Published invitations will remain accessible for a reasonable period as communicated at the time of purchase.

If we decide to discontinue the Service, our only commitment is to keep already-published, paid invitations accessible until the end of the access period that applied to them (i.e., until those invitations would otherwise expire). After that, and in the case of unpublished content, we may permanently delete all content, including drafts, uploaded media, and account data, without further liability. We will make reasonable efforts to give advance notice where practicable so that you can export or save your content.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. Nothing in these Terms excludes or limits any statutory rights you have as a consumer that cannot be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, Convitly shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or interruption of service. Our total liability shall not exceed the amount you paid for the Service.

13. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Convitly and its operators from and against any claims, damages, liabilities, losses, and reasonable expenses (including legal fees) arising out of or related to the content you create or share through the Service, your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party, including any guest or recipient of your invitations and including any unauthorised access to, or theft, exfiltration, or misuse of data belonging to, other users or guests. This does not apply to the extent such claims result from our own gross negligence or wilful misconduct.

14. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms. Upon termination, your right to use the Service ceases immediately, though provisions that by their nature should survive (such as intellectual property, limitation of liability, and indemnification) will remain in effect.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to conflict-of-law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal.

16. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

17. Contact

If you have any questions about these Terms, please contact us at hello@convitly.com.